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My apologies once again for the difficulties that some of you faced this evening when trying to access the meeting with your child’s Teacher.
I have contacted our ICT support team to request their help, in order to resolve the problem.
It would be helpful if you could you let me know, by sending me an email to this address: firstname.lastname@example.org how you attempted to access your consultation meeting this evening, and if you were successful.
By that I mean, did you use your personal google login, or your child’s google Login, and were you successful or not?
I will pass this information on to our support team tomorrow with the hope that this will help them to diagnose the problem.
As I said in my email earlier this evening, if you were unable to meet with your child’s Teacher this evening, we will be in contact with you to reschedule.
With apologies once again for the difficulties this evening,
Good evening everyone,
I am sorry to report that there appears to be a problem with Google Classroom this evening.
It does not appear to be allowing us to admit some parents.
The parents that have been successful have accessed the meeting via their child’s Google Classroom login.
Although we would expect to be able to admit participants from outside of the organisation, this does not appear to be working.
With this in mind, when you try to access your meeting, please do so via your child’s Google Classroom login.
If you have been unable to access your meeting this evening, we will be in touch to re-schedule.
With apologies for any difficulty this has caused.
It has been lovely to welcome you all back, after the half term break.
Thank you for your continued support in these first few days, it is very much appreciated.
With best wishes,
It has been lovely to have the children back in school again this academic year.
Thank you to you all for preparing your children so well.
With best wishes,